Introducing Kraftician Design Surfaces, Inc in Livermore, CA.

Wow! Hard to find the level of knowledge and service that this young man provided. We were happy with every aspect of our purchase.
Great feeling to support local and create relationships with local stores.
We will definitely be back!

KRAFTICIAN deserves 10 stars, here’s why:
During a recent bathroom remodel we were referred to Kraftician by our plumber. Not very often that I write reviews but when you come across a business like Kraftician it makes sense to support and recommend them to others.  We met the owners of Kratician at the shop in Livermore and immediately I was given the impression that they are passionate about their knowledge of tile and flooring options.  We were able to work with Tom and his wife to design our tile for our bathroom floors, and shower.  The tile arrived quickly and allowed us to be ahead of the scheduled tilers when they arrived to start working.  During the tiling of our floor we had an issue arise that caused a need for 2 additional pieces of tile.  When I called Kraftician and told them Tom told me he would be contacting the distributor and contact me to arrange for the pickup. When Tom called me back he explained that a mistake had occurred and that the tile that we had been given was not the intended tile for the project, he then stated that he was not willing to stake his business reputation on a tile that would not withstand the test of time.  We spoke it over and with Toms assistance we were able to select a new tile that would replace the previous bought pieces.  Tom accepted the ownership of the tile and replaced the tile at no additional cost to us. This is the very meaning of customer service as my definition.  Very easily Tom could have taken advantage of our ignorance to the tile that we had placed first and let it ride, instead he took the high road and looked out for his number 1 asset, the customer.
Not very often do you run into honest business owners more concerned with quality and reputation than the dollar. I would not hesitate to recommend Kraftician to any of my friends or family. Thanks Tom for excellent customer service and true professionalism. We look forward to working with you for any future tile, stone or flooring needs.