Internet Sales Policy for Hallmark Floors Inc.

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Internet Sales Policy for Hallmark Floors Inc. 2018-01-08T14:36:36+00:00

HALLMARK FLOORS ONLINE PRODUCT SALES ALERT

Hallmark Floors is a firm believer in the value of the Internet as a resource for product information. Our website is designed with leading edge tools and information on both product and fashion. Our Dealer Locator will direct you to local, Authorized Hallmark Floors Retailers. While the Internet is a useful tool, photos cannot fully represent the impact of the product; seeing and touching the product along with obtaining the service and expertise offered by a local Authorized Hallmark Floors is the proven way to make your selection.

HALLMARK FLOORS PRODUCTS PURCHASED ONLINE ARE NOT COVERED BY THE MANUFACTURERS WARRANTY

Hallmark Floors Inc. will not honor any claim for product(s) purchased over the Internet, nor will we accept returns of such materials. It is critical that our customers have the full protection of our distributor-dealer network. Without the proper chain of custody, the consumer is at risk of purchasing damaged product, bait and switch knock offs or misrepresentations. Under the terms of Hallmark Floors Internet Sales Policy, retailers are expressly prohibited from promoting prices or selling online… No Exceptions.

Additionally, hiring your own installation contractor has its own risks. Your Hallmark Floors Authorized Dealer has access to installers which in many cases have been working for your local dealer for years. In the event of an installation error you have to recourse with your Authorized Dealer to have those issues remedied. Freight damage and bait and switch products are hard issues to resolve across state lines or with a contractor who may or may not be responsive to correcting any such issues. Your local Hallmark Floors Authorized Dealer is located in your community and in a position to provide prompt local service. In the unlikely event you experience a manufacturing related issue with the floor, the local authorized dealer has the support of a local distributor. Your legal rights are also best protected at the local level.

Our internet policy does not allow the use of our trademark, links, photography, or representations of our product in association with posted pricing, product on sale, allusion to pricing, or any prompt to call for pricing, or call for freight quote, with intent of selling product online. The Hallmark Floors retailer is to sell product within serviceable driving distance of a dealer’s primary place of business. We DO NOT include Internet Dealers in our Authorized Dealer Network. Dealers who improperly offer Hallmark Floors for sale online will be subject to the loss of access to Hallmark Floors, removal from our Authorized Dealer Program and noted as an unauthorized dealer. Continued unauthorized use of Hallmark Floors trademarks and images will be subject to legal action.

To qualify as an Authorized Dealer, a store must be registered and in good standing with the local distributor and feature current displays of the Hallmark Floors Product. Hallmark Floors Inc. will not honor warranty claims without prior inspection of the floor by the original retailer. Retailer will provide proof of purchase from their local distributor, indicating that the material purchased was first quality Hallmark Floors product. Should the retailer be unable to resolve the warranty issue, a follow-up must be scheduled with the local distributor and attended by the retailer, as well as the installation professional that installed the floor.

A floor purchased from an Authorized Dealer and installed by the homeowner is still eligible for full warranty protection. However, the DIY installation will be held to the same standards of installation expected from a professional installer, following the product’s installation instructions. In the event of D.I.Y installation, the selling dealer is responsible for providing the initial warranty service call. Hallmark Floors will not accept a report from an independent inspector or independent installer as a substitute for the original dealer’s inspection.

CONSIDERING AN ONLINE PURCHASE OF HALLMARK FLOORS?
RESIST THE TEMPTATION! THE FLOOR WILL HAVE NO WARRANTY.

KNOWN INTERNET FLOORING RETAILERS WHO ARE NOT AUTHORIZED HALLMARK FLOORS RETAILERS:

Cheaperfloors.com, San Leandro CA (aka Yfloor.com, LCFloor.com)
Gordonshardwood.com, www.gordonshardwood.com/specials/Hallmark Floors.pdf, Port Orchard, WA
American Fast Floors, www.Americanfastfloors.com, Doral, FL
NOTE: The above noted retailers DO NOT have access to nor are they authorized to sell Hallmark Floors. Any representation by such retailers of Hallmark Floors availability is in direct violation of Hallmark Floors trademarked names and images.

See our Residential Maintenance & Warranty Guide for full details on maintenance procedures and warranty requirements.

Internet Sales Policy | Hallmark Floors