PROTECT YOUR FLOORS FOR LONG LASTING BEAUTY & ENDURANCE
Not all hardwood floor finishes are the same—so your maintenance shouldn’t be either. At Hallmark, the type of finish used depends on the color and collection you’ve chosen. Some colors feature our Low Sheen or NuOil® finish, while others may use a High Durability Polyurethane.
Why it matters: Each finish requires a specific cleaner to protect your floor’s beauty and performance. Using the wrong cleaner can dull the finish or leave residues over time.
The best way to ensure you’re using the correct cleaner? Register your floor . You’ll get the right care guide—and even a free cleaner to get started.
GENERAL CARE
Follow the care guidelines carefully and you will have beautiful floors for years to come.
1. Use recommended cleaning products exclusively:
Our recommended cleaners are designed to clean and maintain Hallmark Floors flooring products after floor installation. The cleaner used is dependent on which finish your flooring has.
2. Do not use unauthorized maintenance products:
Such as oil soaps, paste wax, or other cleaners containing lemon oil, citrus oils, Tung oils, ammonia, or cleaners containing silicone. Do not use two in one cleaners that contain acrylics or urethane polish to restore gloss. Use of these products invalidates the product warranty.
3. Pets:
Keep nails well trimmed and paws free of dirt, gravel, grease, oil, and other staining agents. Wipe up pet urine and waste to prevent stain damage to wood.
4. Regular maintenance dust removal:
Dust and allergens are easily removed with canister vacuum and soft brush attachment. Removal of dust and grit with regular vacuuming removes these abrasive agents for good long term performance of the floor. The brush should be replaced as needed to prevent scratching of the floor.
5. Clean up all spills:
Spills can be cleaned up with a moistened, well wrung out soft cloth or sponge. Once the spill is removed, spray the recommended cleaner on clean, moist, towel to remove all remaining residue. All spills must be cleaned up immediately to prevent damage to the floor.
6. No wet mopping/steam cleaners:
Do not use string mops, sponge-mops or steam cleaners to clean a Hallmark Floor.
7. Unauthorized maintenance products:
Do not use two in one cleaners or polishes that may contain acrylics or urethane. These products will damage the finish and invalidate the factory warranty.
8. Dent/scratch prevention
Wood flooring is susceptible to dents and scratches. Cloth glides must be applied to chair and furniture legs. Double barrel coaster wheels should replace hard rubber or metal wheels.
APPROVED MAINTENANCE PRODUCTS:
• WOCA Natural Soap Spray and Natural Soap Concentrate – Available at WOCAWoodCare.com.
OR
• Bona® Pro Series Natural Oil Floor Cleaner – Available at most big box stores, and amazon.com.
OR
• LOBA® Universal Floor Cleaner – Available at LobaHome.com.
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Regular cleaning of your Nu Oil® hardwood floor is performed by vacuuming with a soft brush attachment on a canister vacuum. Routine maintenance and cleaning is done using the WOCA Natural Soap Spray and Natural Soap Concentrate, Bona® Pro Series Natural Oil Floor Cleaner OR LOBA® Universal Floor Cleaner – Available at LobaHome.com – All are acceptable cleaners.
• Always make sure your floor has been vacuumed clean and free of dirt and debris before spraying cleaner.
• Cleaner should always be shaken well before using.
• Simply spray the selected cleaner onto your floor surface and apply in sections using a micro fiber mop.
• Allow the floor to dry for 10—15 minutes before walking on it.
COLLECTIONS WITH NU OIL®:
• True Collection
• Organic Engineered 567 Collection
• Alta Vista Collection
• Ventura Collection (Oaks Only)
• Novella Collection (Oaks Only)
• Organic Solid Collection
• Crestline Solid Collection
GLAZETEK HARDWOOD FINISH VINYL AND BAMBOO CARE AND MAINTENANCE
APPROVED MAINTENANCE PRODUCTS:
• WOCA Hardwood, LVT, Tile & Laminate Floor Cleaner – Available at WOCAWoodCare.com.
OR
• Bona® Pro Series Hardwood Floor Cleaner – Available at most big box stores, and amazon.com.
OR
• LOBA® Universal Floor Cleaner – Available at LobaHome.com.
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Regular cleaning of your floor is performed by vacuuming with a soft brush attachment on a canister vacuum. Routine maintenance and cleaning is done using WOCA Home Hardwood, LVT, Tile and Laminate Floor Cleaner, Bona® Pro Series Hardwood Floor Cleaner OR LOBA® Universal Floor Cleaner – Available at LobaHome.com. – All 3 are acceptable cleaners.
• Always make sure your floor has been vacuumed clean and free of dirt and debris before spraying cleaner.
• Cleaner should always be shaken well before using.
• Simply spray the selected cleaner onto your floor surface and apply in sections using a micro fiber mop.
• Allow the floor to dry for 10—15 minutes before walking on it.
HARDWOOD FLOORING:
• Serenity Collection
• Design Emporium Collection
• American Traditional Classics Collection
• Avenue Collection
• Ventura Collection (Hickories, Maples & Walnut Only)
• Monterey Collection
• Novella Collection (Hickories & Maples Only)
• Grain & Saw Collection
• Regatta Collection
LVP:
• Courtier Collection
Bamboo:
• Teragren Collection
